Privacy Policy

Randy Handyman Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website www.handyman-antwerp.com and use our services.

Randy Handyman Services Antwerp, Belgium Email: bookings@handyman-antwerp.com Developer Contact: nicolas.cloet@gmail.com

We collect the following types of information: Personal Information (when you book a service): - Name (first and last) - Email address - Phone number - Service address (street, house number, postal code, city) - Preferred appointment date and time - Service-specific details Automatically Collected Information: - Browser type and version - Device information - IP address (anonymized) - Pages visited and time spent - Referral source Cookies and Tracking: - Essential cookies for website functionality - Analytics cookies (Google Analytics) - only with your consent - Language preference stored in localStorage

We use your personal data to: - Process and confirm your service bookings - Contact you about your appointments - Send booking confirmations and calendar invites - Improve our website and services - Comply with legal obligations We use analytics data (with consent) to: - Understand how visitors use our website - Improve user experience - Analyze traffic patterns

We use the following third-party services: Resend - Email delivery service for booking confirmations - Privacy Policy: https://resend.com/legal/privacy-policy Google Analytics - Website analytics (only with your consent) - Privacy Policy: https://policies.google.com/privacy Vercel - Website hosting - Privacy Policy: https://vercel.com/legal/privacy-policy

We retain your personal data for: - Booking information: 2 years after service completion - Analytics data: 26 months (Google Analytics default) - Cookie consent records: 1 year You can request deletion of your data at any time.

Under GDPR, you have the right to: - Access - Request a copy of your personal data - Rectification - Correct inaccurate data - Erasure - Request deletion of your data ("right to be forgotten") - Restrict processing - Limit how we use your data - Data portability - Receive your data in a portable format - Object - Object to processing of your data - Withdraw consent - Withdraw consent at any time To exercise these rights, contact us at bookings@handyman-antwerp.com

We use cookies to: - Remember your language preference - Store your cookie consent choice - Analyze website traffic (with consent) You can manage cookie preferences through our cookie banner or your browser settings.

We implement appropriate security measures including: - HTTPS encryption for all data transmission - Secure email delivery via Resend - Regular security updates - Limited access to personal data

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

For privacy-related questions or to exercise your rights: Email: bookings@handyman-antwerp.com Developer: nicolas.cloet@gmail.com You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).